Customer support can be challenging for small to medium sized enterprises. Especially keeping track of customer support issues by using expensive ticketing systems. Well not anymore because the Start-Up Mentors Team went out searching for the best free and most affordable customer support ticketing/tracking systems.
Resolving customer issues timeously when they arise are very important for sustaining long-term customer relationships. Especially in the age of Social Media where bad service can easily destroy a company’s reputation. We both know that building a good reputation can take years, but one post can tear it all down.
Here are a few systems that may help your business protect one of its most valuable assets – Its Reputation!
Manage and keep a record of your customer support tickets.
- Mantis Bug Tracker: Featuring a plug-and-play interface, Mantis Bug Tracker allows users to get started in minutes.
- Helpy: Designed for self-service support, Helpy allows you to set up your support system to enable your customers to find the answer to their inquiry without your help.
- Bugzilla: Focused specifically on bug tracking, Bugzilla is a great way to interface with your team and/or a small group of users for testing purposes.
- OTRS Free: Having been around since 2001, OTRS Free boasts more than 3.2 million downloads.
- OsTicket: An easy-to-use, web-based customer support platform. OsTicket creates tickets from emails, webforms and phone calls and routes them to one place for easy management.
We hope that you found this article helpful. If you did let us know in the comments below.